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part one getting started chapter 1 mechanics i abbreviations and numerals ii capital letters iii end-of-line punctuation and syllable structure iv italics v punctuations chapter 2 grammar basics i parts of speech ii sentence structures iii sentence errors chapter 3 diction i standard english and style ii figures of speech part two process of writing chapter 4 deciding ideas i facts ii examples and illustrations iii definitions iv explanations v logical thinking chapter 5 organizing details i transitions ii chronological order iii space order iv category order v comparison and contrast vi cause and effect order chapter 6 writing paragraphs i remarks ii steps part three writing research papers chapter 7 procedures i choosing a subject ii collecting materials iii analyzing materials and organizing ideas iv writing the first draft v revising the draft chapter 8 format i structures ii quotations iii footnotes iv bibliography part four writing business letters and e-mails chapter 9 business letters (i) i heading ii inside address iii salutation iv body v complimentary close vi signature chapter 10 business letters (ii) i routine business letters ii letters about goods and services iii letters of complaints and adjustment iv letters about credit v collection letters chapter 11 e-mails i remarks ii importance of business e-mails iii characteristics of business e-mails iv suggestions on business e-mail writing chapter 12 practical writing i notes ii notices iii letters of introduction/recommendation/job application part five bibliography