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中國(guó)數(shù)字市場(chǎng)背景下中西方知名企業(yè)的社交媒體營(yíng)銷表現(xiàn)

中國(guó)數(shù)字市場(chǎng)背景下中西方知名企業(yè)的社交媒體營(yíng)銷表現(xiàn)

作者:何霞
出版社:西南財(cái)經(jīng)大學(xué)出版社出版時(shí)間:2021-12-01
開本: 16開 頁(yè)數(shù): 282
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中國(guó)數(shù)字市場(chǎng)背景下中西方知名企業(yè)的社交媒體營(yíng)銷表現(xiàn) 版權(quán)信息

  • ISBN:9787550451223
  • 條形碼:9787550451223 ; 978-7-5504-5122-3
  • 裝幀:一般膠版紙
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中國(guó)數(shù)字市場(chǎng)背景下中西方知名企業(yè)的社交媒體營(yíng)銷表現(xiàn) 本書特色

此書基于中國(guó)的數(shù)字化市場(chǎng)語(yǔ)境的視角,系統(tǒng)梳理和紹中國(guó)社交媒體的發(fā)展史、*流行的社交媒體及其特征、社交媒體營(yíng)銷的典型表現(xiàn);運(yùn)用規(guī)范和實(shí)證的研究方法探討了新浪微博和微信平臺(tái)上的社交媒體營(yíng)銷效果,并通過(guò)分析對(duì)比,找出成功的中國(guó)社交媒體營(yíng)銷的關(guān)鍵因素,提出提出了數(shù)字化時(shí)代企業(yè)社交媒體改進(jìn)與創(chuàng)新的策略建議。

中國(guó)數(shù)字市場(chǎng)背景下中西方知名企業(yè)的社交媒體營(yíng)銷表現(xiàn) 內(nèi)容簡(jiǎn)介

本書系統(tǒng)介紹了在中國(guó)的數(shù)字化市場(chǎng)語(yǔ)境下,中國(guó)社交媒體的發(fā)展史、*流行的社交媒體及其特征、社交媒體營(yíng)銷的典型表現(xiàn)等。本書選取了*具代表的中方和西方各三十家在全球享有高美譽(yù)度的跨國(guó)公司,運(yùn)用質(zhì)性和量性的研究方法,測(cè)量他們?cè)谛吕宋⒉┖臀⑿牌脚_(tái)上的社交媒體營(yíng)銷效果,并通過(guò)分析對(duì)比,找出成功的中國(guó)社交媒體營(yíng)銷的關(guān)鍵因素。本書創(chuàng)建了系統(tǒng)的社交媒體效果評(píng)估框架,為類似的研究提供了有用的參考。本書的實(shí)證研究結(jié)果,為中國(guó)本土企業(yè)以及在中國(guó)開展業(yè)務(wù)的西方公司提出了諸多具有實(shí)踐意義的中國(guó)社交媒體策略建議。

中國(guó)數(shù)字市場(chǎng)背景下中西方知名企業(yè)的社交媒體營(yíng)銷表現(xiàn) 目錄

1 INTRODUCTION / 1 1. 1 Motivation and the context of the investigation / 1 1. 2 Research questions and objectives / 2 1. 2. 1 Research questions / 2 1. 2. 2 Objectives / 4 1. 3 Structure of the book / 5 2 SELECTION OF RESEARCH OBJECTS / 7 2. 1 Selection of Chinese social media platforms / 7 2. 1. 1 Chinese social media's historical roots / 7 2. 1. 2 Main social media platforms in China / 8 2. 1. 3 The selected social media platforms in this research / 9 2. 2 Selection of research companies / 14 2. 2. 1 High reputation Western companies / 16 2. 2. 2 High reputation Chinese companies / 24 3 STATE OF THE ART AND THEORETICAL FRAMEWORK / 32 3. 1 Context of Chinese social media marketing / 35 3. 1. 1 Chinese digital consumers / 35 3. 1. 2 Usage of Chinese social media marketing / 38 3. 1. 3 Challenges / 41 3. 2 Characteristics of Sina Weibo and Sina Weibo marketing / 43 3. 2. 1 Characteristics of Sina Weibo / 44 3. 2. 2 Sina Weibo marketing / 45 3. 3 Characteristics of WeChat and WeChat marketing / 47 3. 3. 1 Characteristics of WeChat / 47 3. 3. 2 WeChat marketing / 49 3. 4 Related theoretical framework in the context of social media / 51 3. 4. 1 Evolution of consumption behavior model from AIDMA, AISAS to ISMAS/51 3. 4. 2 O2O models / 53 3. 4. 3 Electronic word?of?mouth (eWOM) / 54 3. 4. 4 Relationship marketing / 55 4 METHODOLOGY / 57 4. 1 Case study / 58 4. 1. 1 Definition of case study / 58 4. 1. 2 Design of case study / 59 4. 1. 3 Data collection, analysis, and interpretation in case study / 59 4. 1. 4 Procedure of case study / 61 4. 1. 5 Implementation of case study in this research / 62 4. 2 Expert analysis / 71 4. 2. 1 Grounded theory / 71 4. 2. 2 KPIs concept / 74 4. 2. 3 Information architecture / 84 4. 3 Content analysis / 87 4. 3. 1 Definition of content analysis / 87 4. 3. 2 Application fields of content analysis / 88 4. 3. 3 Implementation of content analysis in this research / 89 4. 4 Statistical method / 91 4. 4. 1 Descriptive statistical method / 91 4. 4. 2 Inferential statistical method / 91 4. 4. 3 Statistical analysis tool / 92 4. 4. 4 Implementation of statistical method in this research / 93 5 SINA WEIBO CASE STUDY AND RESULTS / 95 5. 1 Exploring social relationship among all companies / 95 5. 2 The history of usage of Sina Weibo from 2009 to 2014 / 101 5. 2. 1 The first usage of Sina Weibo / 101 5. 2. 2 Evolution of “No. of original posts vs. No. of retweets” for Western companies / 105 5. 2. 3 Evolution of “No. of original posts vs. No. of retweets” for Chinese companies / 117 5. 3 Establishment of the systematic measurement and classification framework/127 5. 3. 1 KPIs Data collection, processing & database creation / 128 5. 3. 2 Comparison of key indicators between companies / 149 5. 3. 3 Content features of top?one posts / 150 5. 3. 4 The results of cluster analysis / 155 6 WECHAT CASE STUDY AND RESULTS / 178 6. 1 Interface & menu analysis of WeChat official accounts / 182 6. 1. 1 Observation criteria and data collection / 184 6. 1. 2 Labeling process / 184 6. 1. 3 Database creation / 187 6. 1. 4 The results of interface & menu analysis / 194 6. 2 Analysis of push notification marketing / 209 6. 2. 1 KPIs data collection, processing & database creation / 209 6. 2. 2 The results of descriptive statistical analysis of key indicators / 217 6. 2. 3 The results of cluster analysis / 225 7 DISCUSSION AND CONCLUSIONS / 246 7. 1 Discussion / 246 7. 1. 1 Identification of the most successful representatives / 246 7. 1. 2 Exploration of key factor for social media success on both platforms / 251 7. 2 Conclusions / 259 7. 3 Innovation points / 266 7. 4 Further work / 267 References / 269
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中國(guó)數(shù)字市場(chǎng)背景下中西方知名企業(yè)的社交媒體營(yíng)銷表現(xiàn) 作者簡(jiǎn)介

何霞 重慶工商大學(xué)文學(xué)與新聞學(xué)院教師,傳播學(xué)博士,畢業(yè)于西班牙龐培法布拉大學(xué)。具有多年的廣告策劃工作經(jīng)歷,主要從事廣告策劃與創(chuàng)意、新媒體與網(wǎng)絡(luò)、社交媒體的商業(yè)應(yīng)用,社交媒體廣告、社交媒體的效果評(píng)估,社交媒體策略,旅游產(chǎn)業(yè)的社交媒體應(yīng)用,自媒體與傳播等研究與教學(xué)。 發(fā)表新媒體相關(guān)方向中英文論文5篇。多次參與新聞傳播學(xué)國(guó)際學(xué)術(shù)交流,參與西班牙國(guó)家項(xiàng)目“iTourist”的研究。

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