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prefacecomplaints and claimsobjectives.brainstormingsituational conversationsconversation 1 making a complaint on wrongdeliveryconversation 2 lodging a claim on inferior qualityconversation 3 refusing a claim on poor packingconversation 4 meeting each other halfwaypassageuseful sentencesfiling a complaint or a claimentertaining a claimrefusing a claimmeeting each other half waypracticaltrairungbusiness casessettling disputesobjectivesbrainstormingsituationaiconversationsconversation 1 settling disputes throughfriendly negotiationconversation 2 settling disputes througharbitrationconversation 3 settling disputes throughconciliationconversation 4 talking about the arbitration clausespassageuseful sentencessettling disputes through friendly negotiationsettling disputes through arbitrationsettling disputes through conciliationtalking about the arbitration clausespracticaitrainingbusiness casesagen.cy and joint ventureobjectivesbrainstornungsituational conversationsconversation 1 sole agencyconversation 2 renewing the duration of a genera agencyconversation 3 starting a joint ventureconversation 4 negotiating on a joint venturepassageuseful sentencessole agencyrenewing the duration of a general agencystarting a joint venturenegotiating on a joint venturepractical trainingbusiness casesattending trade fairsobjectivesbrainstormingsituational conversationsconversation 1 talking about the preparationsbefore a trade fairconversation 2 applying for a standconversation 3 talking about the design ofthe standconversation 4 introducing products at thetrade fairpassageuseful sentencestalking about the preparations before a trade fairapplying for a boothtalking about the design of the boothintroducing products at the trade fairpractical trairungi business casesinviting bids and biddingsightseeingbidding farewellmaintaining relationshipsreferences