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高速鐵路乘務(wù)工作實(shí)務(wù)

高速鐵路乘務(wù)工作實(shí)務(wù)

出版社：西南交通大學(xué)出版社出版時(shí)間：2019-05-01
開本： 26cm 頁數(shù)： 286頁
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高速鐵路乘務(wù)工作實(shí)務(wù) 版權(quán)信息

高速鐵路乘務(wù)工作實(shí)務(wù) 本書特色

本書是職業(yè)技術(shù)教育中，高速鐵路交通運(yùn)輸專業(yè)用鐵路乘務(wù)教材，讀者對象為中高職高鐵乘務(wù)專業(yè)學(xué)生。本書結(jié)合國家相關(guān)客運(yùn)規(guī)程要求和崗位需求實(shí)際，面向校企合作實(shí)際以模塊化方式精心編寫，以期通過這個(gè)教程的學(xué)習(xí)，能夠讓讀者對高速鐵路相關(guān)乘務(wù)崗位技能需求有個(gè)很好的掌握。內(nèi)容展開上，本書從高速鐵路概述說起，對設(shè)備設(shè)施、客運(yùn)乘務(wù)基本要求、具體業(yè)務(wù)、班組管理、應(yīng)急處理等服務(wù)內(nèi)容均有系統(tǒng)性介紹，并輔以拓展閱讀資料和課后習(xí)題。本書與實(shí)際應(yīng)用崗位結(jié)合緊密，有較好可操作性。

高速鐵路乘務(wù)工作實(shí)務(wù) 內(nèi)容簡介

本書是職業(yè)技術(shù)教育中, 高速鐵路交通運(yùn)輸專業(yè)用鐵路乘務(wù)教材, 讀者對象為中高職高鐵乘務(wù)專業(yè)學(xué)生。本書結(jié)合國家相關(guān)客運(yùn)規(guī)程要求和崗位需求實(shí)際, 面向校企合作實(shí)際以模塊化方式精心編寫, 以期通過這個(gè)教程的學(xué)習(xí), 能夠讓讀者對高速鐵路相關(guān)乘務(wù)崗位技能需求有個(gè)很好的掌握。內(nèi)容展開上, 本書從高速鐵路概述說起, 對設(shè)備設(shè)施、客運(yùn)乘務(wù)基本要求、具體業(yè)務(wù)、班組管理、應(yīng)急處理等服務(wù)內(nèi)容均有系統(tǒng)性介紹, 并輔以拓展閱讀資料和課后習(xí)題。

高速鐵路乘務(wù)工作實(shí)務(wù) 目錄

目 錄 模塊一 高速鐵路概述··································································································· 1 內(nèi)容一 國內(nèi)外高速鐵路發(fā)展概況··················································································· 2 內(nèi)容二 高速鐵路的技術(shù)優(yōu)勢························································································ 16 內(nèi)容三 高速鐵路發(fā)展趨勢··························································································· 24 模塊二 動車組設(shè)備設(shè)施······························································································ 31 內(nèi)容一 CRH1型動車組車內(nèi)設(shè)備設(shè)施··········································································· 32 內(nèi)容二 CRH2型動車組車內(nèi)設(shè)備設(shè)施··········································································· 40 內(nèi)容三 CRH3型動車組車內(nèi)主要設(shè)備設(shè)施···································································· 48 內(nèi)容四 CRH5型動車組車內(nèi)設(shè)備設(shè)施··········································································· 55 內(nèi)容五 CRH380A型動車組車內(nèi)設(shè)備設(shè)施····································································· 66 模塊三 動車組客運(yùn)乘務(wù)人員基本要求··········································································· 77 內(nèi)容一 動車組客運(yùn)乘務(wù)工作概述················································································· 78 內(nèi)容二 動車組客運(yùn)乘務(wù)人員日常禮儀規(guī)范···································································· 83 內(nèi)容三 客流高峰期的旅客服務(wù)···················································································· 99 模塊四 動車組列車客運(yùn)業(yè)務(wù)······················································································ 105 內(nèi)容一 動車組列車服務(wù)質(zhì)量管理··············································································· 107 內(nèi)容二 列車移動補(bǔ)票機(jī)與站車無線交互系統(tǒng)使用························································· 118 內(nèi)容三 鐵路運(yùn)輸收入管理和列車票務(wù)處理·································································· 142 內(nèi)容四 客運(yùn)記錄及電報(bào)···························································································· 155 模塊五 動車組列車客運(yùn)乘務(wù)工作··············································································· 165 內(nèi)容一 動車組列車始發(fā)乘務(wù)作業(yè)··············································································· 166 內(nèi)容二 動車組列車途中乘務(wù)作業(yè)··············································································· 176 內(nèi)容三 動車組列車終到乘務(wù)作業(yè)··············································································· 188 內(nèi)容四 動車組列車接待服務(wù)標(biāo)準(zhǔn)··············································································· 193 模塊六 動車組列車班組管理······················································································ 203 內(nèi)容一 動車組列車班組管理······················································································ 204 內(nèi)容二 動車乘務(wù)路風(fēng)管理························································································· 220 模塊七 動車組列車安全與應(yīng)急處理············································································ 233 內(nèi)容一 動車組列車安全管理······················································································ 234 內(nèi)容二 旅客發(fā)生急病和人身傷害事故的處理······························································· 252 內(nèi)容三 非正常情況的應(yīng)急處理··················································································· 266
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高速鐵路乘務(wù)工作實(shí)務(wù) 作者簡介

李培鎖，2016年碩士研究生畢業(yè)于蘭州交通大學(xué)交通運(yùn)輸工程專業(yè)，現(xiàn)工作于湖南高速路職業(yè)技術(shù)學(xué)院鐵道運(yùn)輸學(xué)院，任客運(yùn)教研室主任、副教授。研究方向?yàn)檐壍澜煌ㄟ\(yùn)輸。

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