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Unit 1 Knowing about Secretary
1��Listening One�� Work of Secretary
2��Listening Two�� Being a Competent Secretary
3��Speaking One�� Secretarial Ethics
4��Speaking Two�� Qualities of Secretary
5��Reading One�� Duties and Responsibilities of a Secretary
6��Reading Two�� Secretarial Skills and Tips
7��Writing�� Note
8��Cultural Matters

Unit 2 Office Management
1��Listening One�� Ways of Work
2��Listening Two�� Office Automation
3��Speaking One�� Coping with Heavy Workload
4��Speaking Two�� Office Control
5��Reading One�� Office Con��trol
6��Reading Two�� Interpersonal Relations at Work
7��Writing�� Notice or Announcement
8��Cultural Matters

Unit3 Information Management
1��Listening One�� Office Work Patterns
2��Listening Two�� Computerized Filling System
3��Speaking One�� Keeping Information Safe
4��Speaking Two�� Microjilming Filing
5��Reading One�� Keeping Information Safe
6��Reading Two�� Effective Fiinng
7��Writing�� Office Memo
8��Cultural Matters

Unit4 Conference Management
1��Listening One�� Preparing a Conference
2��Listening Two�� Scheduling a Meeting
3��Speaking One�� Planning a Meeting
4��Speaking Two�� Conference Theme and Agenda
5��Reading One�� Organizing Conference
6��Reading Two�� Problems related to Scheduling Meetings
7��Writing�� Meeting Minutes
8��Cultural Matters
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Unit 5 Business Trip Management
Unit 6 HR Management
Unit 7 Performance Management
Unit 8 Client Management
Unit 9 Crisis Management
Unit 10 Cash Management
Unit 11 Project Management
Unit 12 Corporate Management
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