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普通高等院校(本科)“素質教育”系列教材 “國民素質教育”培訓系列教材人際溝通與社交禮儀(第2版) 版權信息
- ISBN：9787302554851
- 條形碼：9787302554851 ; 978-7-302-55485-1
- 裝幀：一般膠版紙
- 冊數(shù)：暫無
- 重量：暫無
- 所屬分類：>>
普通高等院校(本科)“素質教育”系列教材 “國民素質教育”培訓系列教材人際溝通與社交禮儀(第2版) 本書特色
通俗易懂 超級實用知識新、內容豐富、案例鮮活、貼近實際、注重素質培養(yǎng)和能力提升
普通高等院校(本科)“素質教育”系列教材 “國民素質教育”培訓系列教材人際溝通與社交禮儀(第2版) 內容簡介
本書嚴格按照教育部關于“加強國民素質教育”的要求，針對大學生人際溝通與社交禮儀所存在的盲點，結合行為規(guī)范、具體介紹：語言溝通、非語言溝通、跨文化溝通、社交禮儀、著裝禮儀、聚會禮儀、餐飲禮儀、通聯(lián)禮儀、公共禮儀、涉外禮儀、克服溝通障礙的方法與技巧等人際溝通與社交禮儀推薦知識，并通過強化應用實訓、達到學以致用。
普通高等院校(本科)“素質教育”系列教材 “國民素質教育”培訓系列教材人際溝通與社交禮儀(第2版) 目錄
目 錄
**章 人際溝通與社交禮儀基本概念 ·······················································001
**節(jié) 人際溝通概述 ···························································································002
第二節(jié) 人際溝通與人際關系 ···············································································007
第三節(jié) 社交禮儀與人際關系的構建 ···································································014
第二章 語言溝通的社交禮儀 ······································································021
**節(jié) 語言溝通的形式 ·······················································································022
第二節(jié) 語言溝通的稱呼 ·······················································································025
第三節(jié) 語言溝通的規(guī)范 ·······················································································031
第四節(jié) 語言溝通的表達原則與技巧 ···································································032
第三章 非語言溝通的社交禮儀 ··································································040
**節(jié) 非語言溝通的特點與類型 ·······································································041
第二節(jié) 正確解讀非語言溝通 ···············································································049
第三節(jié) 改善肢體語言的技巧 ···············································································056
第四章 人際溝通與管理 ·············································································062
**節(jié) 管理溝通的含義及作用 ···········································································063
第二節(jié) 管理溝通的內容及常用方法 ···································································066
第三節(jié) 管理溝通的策略 ·······················································································071
第四節(jié) 突發(fā)事件管理與溝通 ···············································································074
第五章 人際溝通中的餐飲禮儀 ··································································084
**節(jié) 餐飲形式與宴請組織 ···············································································085
第二節(jié) 中餐禮儀 ···································································································090
第三節(jié) 西餐禮儀 ···································································································096
第四節(jié) 飲茶禮儀 ···································································································100
VIII
第六章 人際溝通中的著裝禮儀··································································107
**節(jié)服裝的功能與著裝原則 ···········································································108
第二節(jié)女士職業(yè)套裝禮儀與著裝技巧 ·······························································110
第三節(jié)男士西裝禮儀與著裝技巧 ·······································································120
第七章 人際溝通中的聚會禮儀··································································127
**節(jié)拜訪禮儀 ···································································································128
第二節(jié)待客禮儀 ···································································································131
第三節(jié)舞會禮儀 ···································································································136
第八章 人際溝通中的公共禮儀··································································143
**節(jié)行路禮儀 ···································································································144
第二節(jié)乘車禮儀 ···································································································148
第三節(jié)集會及賽事禮儀 ·······················································································155
第九章 人際溝通中的通聯(lián)禮儀··································································162
**節(jié)電話禮儀 ···································································································163
第二節(jié)網絡禮儀 ···································································································169
第三節(jié)饋贈禮儀 ···································································································175
第十章 跨文化溝通與涉外禮儀··································································182
**節(jié)文化差異對跨文化溝通的影響 ·······························································183
第二節(jié)涉外禮儀的基本原則 ···············································································188
第三節(jié)跨文化溝通的策略與能力培養(yǎng) ·······························································191
附錄1 首都市民文明公約 ··········································································205
附錄2 溝通電話禮儀常用英語···································································206
附錄3 常見英語餐飲禮貌提示用語 ····························································209
參考文獻······································································································210
展開全部
普通高等院校(本科)“素質教育”系列教材 “國民素質教育”培訓系列教材人際溝通與社交禮儀(第2版) 作者簡介
羅元浩：北京東城職工大學講師，長期教授：大學生就業(yè)與創(chuàng)業(yè)、公共關系學、社交禮儀、人際溝通、人際溝通與社交禮儀等課程，出版：《大學生就業(yè)指導》《大學生創(chuàng)新創(chuàng)業(yè)》《公關禮儀》等教材6部，擔任主編與副主編，發(fā)表過多篇研究論文，參與了北京市和東城區(qū)相關課題的研究工作。
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