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Introduction
Situation 1 Invitation
Task 1 Invitation for a Trade Fair
Task 2 Accepting an Invitation
Task 3 Invitation for a Business Visit
Task 4 Declining an Invitation

Situation 2 Credit Enquiry
Task 1 Enquiring Through a Bank
Task 2 A Bank's Reply
Task 3 Enquiring Through a Firm
Task 4 A Firm��s Reply

Situation 3 Samples
Task 1 Asking for Samples
Task 2 Sending Samples to a Buyer
Task 3 Sending Samples to a Seller
Task 4 Confirming Duplicate Samples

Situation 4 Enquiries and Replies
Task 1 Making a General Enquiry
Task 2 Replying to a General Enquiry
Task 3 Making a Specific Enquiry
Task 4 Replying to a Specific Enquiry

Situation 5 Offers
Task 1 Making an Offer with Engagement
Task 2 Making an Offer Without Engagement
Task 3 Sending a Quotation Sheet

Situation 6 Counter��offers
Task 1 Asking for a Price Reduction
Task 2 Declining a Price Reduction

Situation 7 Terms of Payment
Task 1 Suggesting Payment by T��T
Task 2 Asking for Payment by D��P After Sight
Task 3 Insisting Payment by L��C

Situation 8 Packing and Marking
Task 1 Stating Method of Packing
Task 2 Clarifying Shipping Mark

Situation 9 Shipment and Insurance
Task 1 Stating Terms of Shipment
Task 2 Introducing Insurance Terms

Situation 10 Acceptance and Order
Task 1 Accepting a Counter��offer
Task 2 Placing an Order
Task 3 Declining an Order
Task 4 Accepting an Order

Situation 11 Contract and Confirmation
Task 1 Sending a Contract
Task 2 Countersigning a Contract

Situation 12 Establishing and Amending L��C
Task 1 Rushing the Establishment of L��C
Task 2 Advising the Establishment of L��C
Task 3 Asking for Amendments to L��C

Situation 13 Arranging Insurance & Shipment
Task 1 Asking for Insurance Arrangement
Task 2 Advising Insurance Effected
Task 3 Urging Immediate Shipment
Task 4 Asking for Postponement of Shipment
Task 5 Sending Shipping Advice

Situation 14 Effecting Payment
Task 1 Asking for the Acceptance of Discrepancies
Task 2 Pressing for Payment
Task 3 Requesting to Defer Payment
Task 4 Declining Deferred Payment

Situation 15 Duplicate Orders and Repeat Orders
Task 1 Sending a Duplicate Order
Task 2 Accepting a Duplicate Order
Task 3 Declining a Repeat Order

Situation 16 Complaints and Claims
Task 1 Complaining About Order Cancellation
Task 2 Claiming for Inferior Quality
Task 3 Complaining About Wrong Delivery

Situation 17 Settlement of Claims
Task 1 Sending Substitute
Task 2 Sending Replacement
Task 3 Settling a Claim
Task 4 Refusing a Claim

Situation 18 Agency
Task 1 Applying for Agency
Task 2 Accepting Application for Agency

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