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PART ONE Fundamental Techniques in Handling People
1��The Big Secret of Dealing with People
2��"He Who Can Do This Has the Whole World with Him��He Who Cannot Walks a Lonely Way"

PART TWO Four Ways to Make People Like You
1��A Simple Way to Make a Good First Impression
2��If You Don t Do This�� You Are Headed for Trouble
3��An Easy Way to Become a Good Conversationalist
4��How to Make People Like You Instantly

PART THREE How to Win People to Your Way of Thinking
1��You Can't Win an Argument
2��A Sure Way of Making Enemies-And How to Avoid It
3��If You're Wrong�� Admit It
4��A Drop of Honey
5��The Secret of Socrates
6��The Safety Valve in Handling Complaints
7��How to Get Cooperation
8��A Formula That Will Work Wonders for You
9��The Movies Do It��TV Does It��Why Don t You Do It?
10��When Nothing Else Works�� Try This

PART FOUR Be a Leader�� How to Change People Without Giving Offense or Arousing Resentment
1��If You Must Find Fault�� This Is the Way to Begin
2��How to Criticize-And Not Be Hated for It
3��Talk About Your Own Mistakes First
4��No One Likes to Take Orders
5��Let the Other Person Save Face
6��How to Spur People on to Success
7��Give a Dog a Good Name
8��Make the Fault Seem Easy to Correct
9��Making People Glad to Do What You Want