ᘌ�(du��)�������ı�Թ�����о�

Foreword Transcription Conventions Chapter 1 Introduction 1.1 Preamble 1.2 Rationale and significance 1.3 Objectives and research questions 1.4 Data and method 1.5 Structure of the dissertation Chapter 2 Literature Review 2.1 Psychological studies on complaining 2.2 Sociological studies on complaining 2.3 Pragmatic studies on complaining 2.4 Ethnographic studies on TPC sequences 2.5 CA studies on TPC sequences 2.6 Summary and discussion Chapter 3 Theoretical Framework 3.1 Basic assumptions of CA 3.2 Towards an interaction-based analytical model Chapter 4 Constructing TPCs 4.1 Constructing orientations 4.2 Constructing incidents 4.3 Constructing interpretations 4.4 Summary Chapter 5 Variations of TPCs 5.1 Towards an interaction-based typology 5.2 Different designs of orientation 5.3 Different constructions of incident 5.4 Different constructions of interpretation 5.5 Discussion: complainee-oriented TPCs as more face-threatening actions 5.6 Summary Chapter 6 Responding to TPCs 6.1 Preferred responses to TPCs 6.2 Dispreferred responses to TPCs 6.3 Summary Chapter 7 Expanding TPC Sequences 7.1 Sequential development following affiliative responses 7.2 Sequential development following disaffiliative responses 7.3 Sequential development following disattending responses: 7.4 Discussion: preference organization and sequence expansion 7.5 Summary Chapter 8 Closing TPC Sequences 8.1 Complainant-initiated closings 8.2 Recipient-initiated closings 8.3 Discussion: complainant-initiated closings as preferred action 8.4 Summary Chapter 9 Conclusion 9.1 Summary of the major findings 9.2 Implications 9.3 Limitations and suggestions for further research References