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Module 1 FrontOffice
Unit 1 Introduction to Front Office
Unit 2 Front-desk Services
Unit 3 Services after Check-in
Unit 4 Operator Services

Module 2 Housekeeping Services
Unit 1 Housekeeping Services
Unit 2 Laundry Services
Unit 3 Emergency Services

Module 3 Food and Beverage
Unit 1 Chinese Restaurant
Unit 2 Western Restaurant

Appendix
Appendix �� Common Sentences for an Operator
Appendix �� Common Spoken English for Front Desk Service
Appendix �� Hotel Terminology
Appendix ���� 30 Common English Sentences for Dinner Service
Appendix ���� Common Spoken English for Housekeeping Service
Appendix ���� Common Questions of Competition for Dinner Service
References